FAQ
Q
Can i return or exchange?
A
We do not accept returns or exchanges due to customer convenience.
Q
Accidentally purchased digital content other than what you wanted.
A
We do not accept changes or refunds due to customer convenience. Please check the product page carefully before making a purchase.
Q
I didn't receive an email after purchase.
A
Delivery of automatic emails, including purchase completion emails, may be temporarily delayed depending on the load on the system.
Please check the receipt after a while, or if you are registered as a member of the store, please log in to the member's My Page and check the purchase history.
If you have any questions about the purchase details, please contact us after declaring the phone number, email address, and name you entered at the time of purchase.
Q
Things to check before and during the purchase procedure
A
Incomplete e-mail address.
An unnecessary character string is entered or is missing.
The account part (before @) contains an illegal character string such as "..".
Please consider purchasing with a different email address.
You entered an email address that is not currently in use.
Q
Things to check after purchasing.
A
There was a problem with the mail reception settings.
It is automatically sorted into different folders such as junk folders, spam folders, trash cans, etc. In the case of gmail, it may be sorted into the "promotion" folder.
Automatic reply emails from [email protected] have been rejected. Please set the reception permission.
Problems on the receiving server side (errors, over capacity, etc.).